Shipping policy

Shipping & Pickup Policy

Processing Time

All sensory bins are made in small batches and assembled by hand. Orders are processed within 3-5 business days.

During high-demand periods or around holidays, processing times may be slightly extended. You will receive an email when your order is ready to be picked up or has shipped. 

Local Pickup (Free)

Free local pickup is available in St. Margarets Bay/Upper Tantallon. Pickup instructions will be provided by email once your order is ready.

Shipping Rates (Canada-Wide)

Shipping is available across Canada for a flat rate of $12, or free on orders over $125. Shipping times vary by location but typically range from 3-10 business days.

Shipping Rates (US)

Shipping is available to the United States for a flat rate of $20 USD, or free on orders over $125 USD with no hidden fees or surprise duties upon delivery.  All customs and import processes have been handled in advance to ensure a smooth delivery experience. Orders ship with tracking, and delivery times range from 5-10 business days depending on location.

Order Issues or Missing Items

If anything arrives damaged or incorrect, please contact me right away. I'm always here to help and make sure your order is taken care of.

Returns

Due to the handmade nature of sensory bins and the use of loose parts, returns and exchanges are not accepted. If there's an issue with your order, please reach out and I'll do my best to make it right.